Refund policy

 

Private Classes:

Cancellation and rescheduling requests can be made up to 30 days before the event.

If a cancellation or rescheduling request is made within 30 days of the event, we can only issue a 50% store credit.

If a cancellation or rescheduling request is made less than 7 days before the event, no refund or store credit will be issued.

If a guest in the party can no longer come, this is considered a cancellation. Cancellation rules apply to guest count.

Public Classes:

Cancellation and rescheduling requests can be made up to 48 hours before the event.
If a cancellation or rescheduling request is made less than 48 hours before the event, we can only issue a 50% store credit.

If a cancellation or rescheduling request is made less than 24 hours before the event, no refund or store credit will be issued.

Additional Notes:

Maximum number of reschedules for both private and public bookings is limited to 2.

All cancellation and rescheduling requests must be made in writing via email at support@selfup.com. All phone calls will be redirected to writing an email.

All events which have been rescheduled are no longer eligible for a cancellation.

All events to which the guests are 25 minutes late or more will be considered a no show and the ticket cost will be forfeited by the client.

There will be no exceptions to these rules.

If we cancel a class for any reason, we will provide a list of similar times for rescheduling. If this does not suit the guest's needs, Selfup will provide a full refund. We reserve the right to cancel or reschedule a class due to unforeseen circumstances such as inclement weather, instructor illness, or low enrollment.

If a participant is unable to attend a class, they may transfer their registration to another person.