CANCELATION POLICYCancellation and rescheduling requests can be made up to 30 days before the event.
If a cancellation or rescheduling request is made within 30 days of the event, we can only issue a 50% store credit.
If a cancellation or rescheduling request is made less than 7 days before the event, no refund or store credit will be issued.
If a guest in the party can no longer come, this is considered a cancellation. Cancellation rules apply to guest count.
Maximum number of reschedules for both private and public bookings is limited to 2.
All cancellation and rescheduling requests must be made in writing via email at firstname.lastname@example.org. All phone calls will be redirected to writing an email.
All events which have been rescheduled are no longer eligible for a cancellation. All events to which the guests are 25 minutes late or more will be considering a no show and the ticket cost will be forfeited by the client.
There will be no exceptions to these rules.
If we cancel a class for any reason, we will provide a list of similar times for rescheduling. If this does not suit the guest's needs, Selfup will provide a full refund.
We reserve the right to cancel or reschedule a class due to unforeseen circumstances such as inclement weather, instructor illness, or low enrollment.
If a participant is unable to attend a class, they may transfer their registration to another person.
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All team building events are private.
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